Support
Joomla! and Green Web Hosting Support
We Care About Client Support
We understand how frustrating technology can be and care deeply about the web site experience of our clients. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to start a ticket.
All inquiries will receive a response within 24 hours. For web hosting clients, we include free fixes for any major errors or bugs. Clients who do not have a current support contact have the option of paying for updates / support hourly or discussing a monthly arrangement.
Frequently Asked Questions
Editing and Using Your Joomla! Web Site
Our former site (Holden Creative) includes: Joomla! 1.5 Tutorials, and Joomla! 1.0 Tutorials.
For more current information, try the Joomla! Administrator Documentation Wiki,
or the community-supported Joomla! 1.5 Forum.
Setting Up Your Email Client
We do not provide IT services to our clients, but we do try to help as we can.
Incoming Mail Server: mail.yourdomainname.com (or .ca, etc.)
User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web Mail Access: yourdomainname.com/webmail
Acessing Your Web Statistics
All CartaNova clients have their web statistics tracked through the excellent Google Analytics service. This service is free and completely private.
To access Google Analytics please create an account and then confirm with us by email. You do not require a Gmail address - you can signup with your existing email address.
Our Support Articles
We often post blog articles on support topics. Click here to browse posts tagged as 'support'.